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Rachel's Friends
customers_suck
[ dhakia ] |
30th December, 2009. 12:50 am. Are you a petchul snowflake? Check y/n
Reports from the tuxedo mine again. There really isn't much for us to do over the holidays much less much to complain about (other than trying to find parking, but that doesn't have anything to do with customers). However, we did take care of the tuxedos for the Symphony Guild's debutante ball this year. I'm not entirely sure what it is, but what I think it is is where the daughters of the Symphony Guild members have a 'coming out' party of sorts. The girls are presented with two marshals--generally a father and a friend--both of whom need tuxedos, as well as any guests. It's a real boon for us this time of the year.
However, I was a little worried because it sounds more like an event where the five rich people left in my rinky-dink city get together to flex their wallets at each other. Unfortunately, that was also right. While most of the people that came in were nice, several were more polite than my usual clientele, there were a handful that fit every snobby, rich-person stereotype.
Dear Entitled Assholes that I spent my Christmas with:
NO! I am not your coat check.
NO! I will not drive an hour and a half to get you last-minute exchanges. You knew you needed to try this on.
NO! I don't think you need to steal the tuxedo, but I do have to see your license. No ID, no tux. Rental rules, bub.
NO! I am not required to take your tuxedo to the convention center.
NO! I am not required to pick up your tuxedo from the convention center. Or any of the hotels near by.
NO! I'm not going to give you a refund; you didn't try on your tuxedo, and you already got a 50% discount! Cheap-o
NO! I am not a pleb, nor am I your whipping boy. Stop talking to me like I'm a dog that peed on your rug.
YES! This is a real job.
YES! I do have a brain, despite the fact that I don't make seven figures.
YES! I do have somewhere to be, I do not want to stay AN HOUR after the store closes just to hold your hand.
YES! I know your friend is DOCTOR Important!Pants. Stop correcting me.
YES! You have to return your tuxedo the next day, and yes I will charge you if you're late.
YES! I know that your shirt is OMGWTFBBQ!! a half inch short. Saying, "I thought you were a professional, hmm?" does not make me want to help you.
Screw you, guys. If you were so rich and so important, wouldn't you have bought a tuxedo by now? Quit bitching at me and my co-workers. Your money really doesn't make you that important. I really wish we could do something other than smile and ignore it, but this is a really bad time of the year for us and we need all the money we can get. >.< At least it's done until next year.
((Also, to the guy that defended us to one of said Entitled Assholes, I LOVE YOU SO MUCH.))
Current mood: tired.
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customers_suck
[ dalaln ] |
30th December, 2009. 12:42 am. So, shall I assume you're talking to the air, then?
Today, I took my little sister to the nearby mall. We left at around 5 and shopped for 4 hours, ending at 9, when the mall closed. Our final stop was to a Victoria's Secret, because she had a store card. I browsed around for that elusive simple black bra for use with certain outfits that I could never find. By the time I stepped up to the line, there was a line 15 people long. Little sister said "aw hell no" at the sight and decided to wait for me instead of buying anything.
I stepped up to the back and started waiting when there was a call from the other side of the store. More registers opened! Great! I and about 4 other people wenat over to wait. A mother and her children were on one register as another woman is putting a large order on a second register.
( In which a grown woman acts like a child )
Current mood: amused.
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customers_suck
[ rosemaryinwheat ] |
29th December, 2009. 9:27 pm. Of course, only the customer's bottom line counts
Manager of an independent bookstore. Though we sell new books, we do offer an out-of-print ordering service (via abebooks.com) as many of our customers are not familiar/comfortable with the internet. For this service, we do add a markup on the book cost -- gotta pay our bills -- but it's the minimum cost-to-selling-price for the book industry. We're always up front that customers can go to abebooks.com directly if they wish to save our markup.
( Dear Madam )
On a normal day, this wouldn't bother me so much, but Canada's largest independent bookseller (and my former employer) just filed for bankruptcy protection. A hundred and seventy-five independent bookseller employees lost their jobs today.
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customers_suck
[ cyrrus25 ] |
29th December, 2009. 10:32 pm. Tales from the call center
Health insurance phone wench here. Even though we don't have anything to do with the normal retail holiday fuss and bother, the hateful attitudes people have this time of year still manage to spill over into our call center anyway.
Hey, I understand that it sucks that you have to pay your bill right now. Everyone's a little tight after the holidays. But just because you decided to buy a plasma screen, a PS3, and sixteen Blueray movies (someone actually complained about this) for Your Holiday Of Choice, doesn't mean you can verbally abuse me while you call to pay your premium. And no, I can't give you a discount/extend your pay period just because you're having a rough time paying. I especially love this when they mention that they're on unemployment. Which means they make a decent chunk of money more than I do. *bitter*
But the real kicker for today was this one lady.
( I'm going to sue you! )
I sooooo do not want to have to call this bitch back. x____X
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customers_suck
[ scarlettslegacy ] |
30th December, 2009. 9:20 am.
Dear Sir/Madam,
Those newspapers are COMPLIMENTARY. That means WE pay for them so YOU can read them for free. Therefor, don't bitch and moan during the lunch rush when there are no newspapers free. We have a full house, odds are, they've already been grabbed by other customers. What do you expect me to do about it? Snatch a paper off another customer? Run over to the newsagency, thereby leaving a flat-chat cafe one staff member down, to get another paper? I don't think so.
And when I suggest that there's a newsagency close by and that you have plenty of time to get your own paper before you meal is ready, PLEASE do not reply with a snarly/huffy 'well, I'm not PAYING for it'. Dude, you just spent $20+ on your meal. If you're too cheap to pay for a $1.50 paper, then you're clearly not THAT concerned about catching up on current events.
Love me.
Ironically, we usually end up with far more papers from people who buy their own and then donate them to us. I guess 'cos you don't have much use for a paper once you've read it, so I can kind of understand people's irritation at having to buy one or go without. But seriously? Expecting one to ve available in the middle of a lunch rush? And getting pissed if they're not? I don't think so.
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customers_suck
[ ritzypheonix ] |
29th December, 2009. 7:56 pm. Closing Woes
Someone at my new job asked me the longest I ever had to stay after close at my restaurant job.
I told him this story, which happened years ago. It wasn't the longest I ever stayed, but it was the most maddening.
At about five minutes to close, we had a table of 4 men come in. They were not my table, but the other closer's, so I sat them. They were not my favorite table, as we had been customer-free for almost an hour and would have gotten out exactly at one, but they were in before close, so not sucky (yet).
I finished up a few things and at one sharp locked the doors. The other closer took their order and by ten after one they had their food in front of them.
At 1:30, they are almost done eating when one of them waves me over. Not seeing my coworker around, I go over and ask what I can help him with. He hold his cell phone up and says that they have someone who is outside and can't get in.
I apologize and say that the doors are locked as we closed half an hour ago. He says 'Oh' and starts to talk to the people at his table. I head towards the back to finish closing the restaurant.
When I come back to the front of house, I immediately notice their is a new person at their table, looking at a menu.
They had opened the doors and let someone in our locked restaurant.
I gaped for a little then headed for the office to see what the manager decided to do- which was let their server decide. She decide to do so, even though everything in the kitchen had been turned off so the food choices were limited.
I got to ignore them until the left- they weren't my table so I could avoid looking at them. But I did get to hear the complaints the woman made about not getting her fried chicken.
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customers_suck
[ smammers ] |
29th December, 2009. 7:14 pm. Post-Christmas fun at the bookstore!
1. No, you can't return anything without a receipt or gift receipt. Really. Not even for store credit. YES, REALLY. We are not OBLIGED to take back just anything and give you money or credit for it.
2A. "I didn't like it" is not a valid reason for returning a music CD. We do not take returns on opened CDs. Even with a receipt. BECAUSE YOU OPENED IT. Would you buy a CD that was already opened? That's why. The employee at [other store location] told you you could return it if it was only "lightly used"? Take it back to that store, then, because no one at this store would ever say that.
2B. I don't care if the listening station only lets you preview "one second" of the music. You still can't return it because you didn't like it. There are places you can listen to music before buying it, such as the radio and the internet. If you've only heard one song, or "one second" of a song, then you take a risk buying the CD. Storming off and leaving the CD with me because you "can't do anything with it now" will not change my mind.
3. Nope, we really don't take any returns without receipts. You're going to throw that board game in the trash if you can't return it for something? OH NOES. Never mind that there are plenty of better things you could do with a gift you don't want, that still doesn't make me want to lose my job by giving you money for the game.
4. Your receipt from August is no good now. It doesn't matter that the book is still sealed in plastic. We had a pretty generous holiday return policy which allows returns with receipts from November on, but August was FOUR MONTHS AGO. Yes, we have a hardcore strict return policy, but that doesn't mean we are giving you "bad customer service" (which you know all about because you "work retail"). We are being pleasant and polite and apologized for not being able to do more for you, because we do not make the return policies. Corporate does, which you would surely know if you work retail. Demanding someone above my assistant manager (who was the most senior employee in that day), and then the corporate customer service number, and then ranting about how you'll never shop here again, will not change anything or endear you to us. What will REALLY not help is coming back in roughly four hours later and trying the same routine with a different manager (though I was still there and witnessed both events). Now all the managers have been warned about you.
5. You can not return magazines. REALLY.
6. YOU CAN NOT RETURN GIFT CARDS. I AM SO NOT KIDDING.
At some point since Christmas, someone has yelled at me for each of these things. Yeah, we have a strict return policy, but it was brought on because so many people abused the old one. Is it really so unheard of for stores not to accept returns without receipts or on obviously used items? ARGH RETURNS.
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customers_suck
[ pookiesoldout ] |
29th December, 2009. 3:10 pm. short suck
Dear Customer-
You asked for a size 10A (ankle length) in a pair of jeans. I was with another customer, so I asked my fellow employee (who happens to be Latino- this will be important later) to run and grab it for you. I let you know that he would be returning with it, and went back to my customer.
We did not have what you asked for in stock- our apologies, we should have been more prepared for the holidays. He instead brought you the closest size we did have in said jeans (10R- two inches longer than what she wanted), and the 10A in a different (but very similar) color. He also offered to call around to other stores in the area to find if they had it (the nearest store is only 20 blocks away), or get them hemmed for you for a fee. You said "gracias" to him and went back to your fitting room.
You then proceed to snap your fingers at me, tell me he gave you nothing you wanted. you proceeded to call him useless, I explained why he brought you those two pairs of jeans, and re-explain your other options. You called him a "Damned Wetback", claimed he didn't tell you we could check other stores.
You can leave now- we don't tolerate that kind of language. Please, do demand to speak to the store manager. Would you like corporate's number? I would be happy to give it to you! In fact, why don't you use my phone? I'd love to hear their reaction.
Edited for spelling fail- let me know if there are more.
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